Help & FAQs


Who can register with the Artisan Food Club?

The Artisan Food Club is a B2B artisan food and drink wholesaler. To register with our platform, you need to be a genuine retailer with either a physical store (brick& mortar) or an ecommerce site with a live website

Minimum Order Quantities

The Minimum Order Quantity, or MOQ, relates to the brand and the spending requirement to qualify for free shipping. If a brand has a £100 MOQ you can buy multiple different products by that brand, as long as the total spend reaches the quoted MOQ (our system will notify you once you have reached the MOQ for each brand).

Chilled & Fresh Goods

Artisans selling chilled and frozen products have stress tested despatch and delivery methods, please make sure that once delivered, orders are correctly stored as quickly as possible.

Delivery Lead Times

Little is more frustrating than waiting for your order, and that is why we always quote the average shipping time for each brand. Additionally, you can track the progress of your order via your account area on the Artisan Food Club website. It sounds obvious, but always try to order early during peak periods (Christmas, Father’s Day etc) as producers will be under increased pressure, as will couriers.

Experiencing Delays?

In the first instance, check the tracking information within your account area. If this doesn’t answer your concern, then please email [email protected] who will investigate on your behalf.

Damaged / Missing Products

If your order arrives and items are damaged or missing, please go to your account area on the Artisan Food Club website and select the damaged/missing tab next to the relevant order. Please provide full details of the issue, along with supporting images (3 or 4 images will be sufficient). If the item has been badly packed, please let us know as this feedback will help the producer evolve their service.

Payment Terms

Once your account has been approved, you will have the option to either pay at the point of purchase, or via Invoice. Invoice orders placed in a given month fall due on the 21st of the following month (example, if an order is placed on June 1st, it would be due for payment on July 21st).

How does the Artisan Food Club protect my data?

All payments are processed via our payment partner Stripe.

  • The Stripe global data risk management programme is built to GDPR standards and applies privacy best practices to help protect and respect personal data.
  • The Stripe financial data server is separated from the application server by multiple firewalls.
  • All client-server communication is 256-bit SSL encrypted. The banking system requires just 128-bit.
  • Stripe has received ISO 27001 certification for information security.


Amending / Cancelling my Order

Email [email protected] as soon as possible and we will do our best to accommodate your request. If the order has already been despatched or packed, then unfortunately no changes / cancellation will be possible.

Can I return a Product?

Our products have been carefully selected, and we are confident that they will connect well with your customers. To further underpin that belief, we have set a low ‘first order’ MOQ to allow retailers to test new products without taking on the financial risk of a full-size order. 

Where can I find my Invoices?

All current and past invoices are store within your account area on the website. You can find them via the orders page on your dashboard.